Support
Need help with Merels? Check the FAQs below or get in touch.
Can't find what you need? Send an email and we'll get back to you as soon as we can.
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Frequently Asked Questions
How does the daily puzzle work?
Every day there's a new board, the same for everyone. Line up three of your
pieces — a "mill" — within the move limit to capture a piece and win. Solve it to keep your
streak going. It resets at midnight your local time.
What happens if I miss a day?
Your streak counts consecutive days you solved on the day itself.
Miss a day and the streak resets. Replaying an older day from the archive doesn't repair a
broken streak.
If I delete the app, do I lose my streak and stats?
If you're signed in to iCloud, your streak, stats and puzzle progress sync
privately through your iCloud account, so they're restored when you reinstall or move to a
new device. Premium is tied to your Apple ID and is restored automatically (or with "Restore
purchases").
What is Merels Premium?
An optional subscription (monthly or yearly) that removes ads and unlocks all
150 puzzles plus the full daily archive. The daily puzzle and the first ten puzzles are free
forever. It auto-renews until cancelled; cancel anytime from your Apple ID settings.
How do I restore my purchase?
Open Settings (the cog on the home screen) or the Premium screen and tap
"Restore". This restores any Premium subscription linked to your Apple ID.
How do hints work?
Each puzzle gives you two free hints that point to a good move. After that you
can watch a short ad to unlock one more. Premium members skip the ad.
Can I play offline?
Yes — Merels works fully offline. The daily puzzle and all puzzles are
generated on your device. (Ads and iCloud sync need a connection, but the game doesn't.)
How do you win against the computer?
Place all nine pieces, then slide them to neighbouring points. Line up three
to capture one of the computer's pieces. You win by reducing it to two pieces — or by leaving
it with no legal move.
Is my data private?
Your progress stays on your device and in your own iCloud account — we don't
run accounts or collect it. Ads are served by Google AdMob. See our full
Privacy Policy.
The app isn't loading or is crashing
Close and reopen the app, then restart your iPhone if needed. Make sure you're
on the latest version from the App Store. If it persists, email us with your device and iOS
version.